Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. MYwave Sdn Bhd (683463-M) will also not be responsible if your shipment is lost during the return transit.

Please return your purchase to the following address:
MYwave Sdn Bhd (683463-M)
2-4-3, Bangunan Lip Sin, Lebuh Pekaka 1, Sungai Dua, 11700 Gelugor, Penang.

Please contact us at enquiry@emplx.com or +604 3059600 if you have any questions or doubts.

Privacy Policy


MYwave Sdn. Bhd.


Data Protection and Security Policy

MYwave takes the protection and security of your personal data very seriously. This policy is issued as courtesy to inform all visitors on how data collected are being used, shared and transacted. Data collected in MYwave cover 2 major categories, MYwave websites and MYwave Application Suites.

The data protection and security policy described on this page apply to all who visited the following:


Data from Website

MYwave collects and retains contact information that you provided voluntarily when you visited our website. Information that you may choose to provide to us, including name, contact number, address (mailing or email) and any other relevant information will be used for us to contact you after your visit. If you voluntarily provide the information, you consented to the use of your personal information for the purpose as specify in this policy statement.

MYwave do not sell, trade or share information collected from our website to any third parties for their sole promotional purposes or as otherwise outlined in this policy.

MYwave may share information with our authorized partners who are offering solutions related to and/or integrated with MYwave solution, as part of the value added services where clients will be notified.


Data in MYwave Application Suites

Data collected and transacted in MYwave Application Suites belongs to the respective customer who engaged MYwave service. MYwave place at the highest importance in data protection and securing these data.


Access to Data

Access to personal data in MYwave Application Suites is restricted to the authorized individual(s) as identified by the respective customer. Authorized individual by customer identified the following:

  1. Individual whom the data belong to
  2. Appointed administrator/group administrator
  3. Account Managers from MYwave
  4. Payroll Personnel from MYwave (If MYwave provide Payroll Outsource)
  5. MYwave support team for enquiry from the respective customer


Access to Data By MYwave Support Team

MYwave support team may provide information in MYwave Application Suites upon requests from the above authorized individual (a to d above). At no time will information be provided to any unauthorized individual or parties.

In event where a request is made to the support team to update any data in MYwave Application Suite, a formal request via email is required from an authorized individual to MYwave support team. Email request clearing stating the request with justification to support@mywave.biz


Collection/Sharing Of Data

MYwave do not collect and share data stored in MYwave application with any third parties. All data stored are strictly for the respective customer only.

MYwave however do collect active head count information from MYwave Application solely for monthly invoicing purpose.



MYwave take security as our top priority. MYwave deployed the state-of-the-art technical and organization measure to ensure all data in our system is secured, against un-authorized access and misused.



MYwave website and MYwave Application Suites does not utilize cookies


Third-Party Web Sites

This Web site contains links to other sites that are not owned or controlled by MYwave. Please be aware that we, MYwave, are not responsible for the privacy practices of such other sites. We encourage you to read the privacy statements of each and every Web site that collects personally identifiable information when you visit them. This data protection and security statement applies only to information collected by MYwave websites and MYwave Application Suites.

We post customer testimonials on our web site which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial. If you wish to request the removal of your testimonial, you may contact us at enquiry@mywave.biz or thru your respective account managers.


Updating your information

If you want to update your information displayed or submitted via MYwave website, please email your request to enquiry@mywave.biz


Acceptance, Validity and Modification of Data Protection and Security

By using our website and application suites, you implicitly agree to accept the use of your personal data as specified above.

As our website and application suites evolves, and new technologies come into use, this statement will be amended accordingly. We recommend that you re-read the latest version from time to time.

Last Updated: 1 August 2019

MYwave Sdn. Bhd. (683463-M)
Bangunan Lip Sin, 2-4-3,.
Lebuh Pekaka Satu, Sungai Dua,.
11700 Gelugor, Penang, Malaysia.
Tel: 604-3059600

ISMS Policy

We, Mywave Sdn Bhd, a provider of Cloud HR Management System (Emplx copy righted) and Payroll and HR Outsourcing Services to protect client's data. This will cover company Information asset security assets to ensure business continuity to prevent disruption of services based on ISO 27001 ISMS, other related standards with commitment to the "MW" ISMS policy as follows:

M – Mandatory to protect client's data, company information assets to achieve confidentiality, integrity, availability and continual improvement of ISMS requirements.

W – Win clients confidents and legal compliance through competent team.

This policy shall be communicated in accordance to MW-IS-P01, provide framework for establishing security risk assessment and establish control (MW-RA-P01) and shall be reviewed for security effectiveness (MW-MR-P01).

Key Information Security objectives.

  1. To prevent incidence that interrupts the Business Continuity
  2. Comply to contractual obligations
  3. To improve ISMS knowledge, skills and competence of personnel

These ISMS objectives shall be "S.M.A.R.T". (Specific, Measurable, Achievable, Realistic and with Time frame). The objectives shall be quantified as KPI (MW-KPI-F01) be reviewed for security effectiveness with supporting strategies (Acton Plans-MW-KPI-F01).

Siew Ling

Approved by:……………………………….

Name: Khoo Siew Ling
CEO Mywave Sdn Bhd
Date : 9 DEC 2019
Reviewed Date ‘ 10 May 2023 (no changes)